Refund & Returns Policy
Last Updated: September 15, 2026
At Accel Aminos, we want to ensure that all returns and refunds are handled clearly and consistently. Please review the following policy before making a purchase.
Return Eligibility
Returns are accepted for eligible products when a return request is submitted within 14 days of confirmed delivery.
To be eligible for a return, the product must be:
Unused
Unopened
In its original packaging
Free from any signs of damage, alteration, or tampering
Due to the nature of our products, opened, used, altered, or tampered-with products are not eligible for return or refund.
Requesting a Return
All returns require prior authorization.
To request a return, contact support@accelaminos.com and include your order number and reason for the return.
Please do not send products back without first contacting us. Unauthorized returns may not be accepted or eligible for a refund.
Unless the return is the result of an error by Accel Aminos, the customer is responsible for all return shipping costs.
We strongly recommend using a trackable shipping service. Accel Aminos is not responsible for return packages that are lost or damaged while being shipped back to us.
Refunds
Once an approved return has been received, it will be inspected to verify that it meets the requirements of this policy.
If approved, a refund will be issued for the eligible purchase price.
Original shipping charges are non-refundable. Applicable payment processing fees that are not refunded to Accel Aminos by the payment processor may also be deducted from the refund where permitted by applicable law.
Refunds will generally be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.
Products returned opened, used, altered, damaged, tampered with, or otherwise outside the requirements of this policy will not qualify for a refund.
Incorrect or Damaged Orders
If you receive an incorrect product or your order arrives damaged, please contact support@accelaminos.com promptly after delivery.
Please provide your order number, a description of the issue, and clear photographs of the product and packaging when applicable.
Do not discard the affected product or original packaging until the issue has been reviewed. If we determine that an incorrect product was shipped or another fulfillment error occurred on our end, we will work with you to provide an appropriate resolution.
Order Cancellations
Because orders are processed quickly, cancellations cannot be guaranteed after an order has been submitted.
If you need to cancel an order, contact support@accelaminos.com as soon as possible.
Orders that have already been processed for shipment or transferred to the shipping carrier cannot be canceled.
Non-Returnable Products
The following are not eligible for return or refund:
Products that have been opened or used
Products showing signs of tampering or alteration
Products not returned in their original condition and packaging
Returns requested more than 14 days after confirmed delivery
Products returned without prior authorization
Shipping charges, except where otherwise required by applicable law
Contact Us
For questions regarding a return or refund, please contact:
Accel Aminos LLC
support@accelaminos.com
Please include your order number with all return and refund inquiries.